Gaming isn't just about winning — it's a source of fun. dg99 wants you to play within healthy limits, safely and responsibly. We're always here to support you.
We believe it's our responsibility to ensure every player's safety. That's why dg99 offers multiple layers of protection.
Set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. To increase a limit, you'll need to wait 7 days — a safeguard against impulsive decisions.
Feeling like you need a break? dg99 offers a "Cooling-Off" option. Temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, no gaming or deposits are allowed — a complete pause, guaranteed.
If you feel your gaming is getting out of control, self-exclude. Options are available from 6 months up to 5 years or permanently. During this period, your account cannot be reopened under any circumstances and you will not receive any marketing communications.
Use the session timer to prevent playing for too long in one sitting. Once the set time is up, the platform will automatically log you out. This helps you maintain a healthy balance with family and work.
Your complete gaming history — wins, losses, deposits, and withdrawals — is all available in your dg99 account. Having a clear picture of your spending makes it easier to make informed decisions.
Dg99 enforces strict age verification at registration. No one under 18 can open an account. If a user registers by concealing their age, their account will be permanently closed and any deposited funds will not be refunded.
Using dg99's safety tools is simple. Set your own limits in just a few steps.
Log in to your dg99 account and go to the Profile section.
Look for the "Responsible Gaming" option in your settings.
Deposit limit, session time, cooling-off, or self-exclusion — choose whichever tool you need.
Confirm your changes — settings take effect immediately. Contact support if you need any help.
Gaming addiction doesn't happen overnight. Warning signs tend to build up gradually — and recognizing them early makes it much easier to seek help.
Responsible Gaming means treating gaming as a form of entertainment — not a source of income. At dg99, we believe every player should enjoy gaming within their financial means and time limits.
Online gaming is growing fast in Bangladesh. But many people don't realize when it shifts from casual entertainment to problematic behavior. dg99 wants every member to stay healthy and happy — so we don't just offer gaming, we ensure a safe gaming environment too.
The core of responsible gaming is simple — you control the game, not the other way around. dg99 has put in place a range of protective tools to help you maintain that balance.
Building good gaming habits isn't difficult. A few simple practices can make responsible gaming much easier. dg99 always recommends following these habits:
Dg99 offers an industry-standard Self-Exclusion system. If you feel that gaming is having a negative impact on your life, you can choose to close your own account. No reason is required, and we will always respect that decision.
During your self-exclusion period, you will not receive any marketing emails, promotions, or bonus offers. If you attempt to open a new account, our system will detect and block it.
Dg99 strictly does not serve anyone under the age of 18. Age verification is mandatory at registration. A national ID or passport may be required for verification.
If you have teenagers at home, keep the following in mind:
You don't have to face a gaming addiction alone. dg99's support team is available 24/7. You can also reach out to a mental health professional or counselor you trust for expert guidance.
Contact dg99 for support: support@dg99.run Or connect with us via live chat on the website. Our trained support agents are ready to handle your concerns with complete confidentiality.
Read through the questions below. If you answer "Yes" to three or more, take a moment and reach out to us.
Answer honestly — this is entirely for your own benefit
Welcome to a safe gaming environment. Register and play securely using our responsible gaming tools.