Dg99 Privacy Policy — Your Data Is Completely Safe

1. Introduction & Scope

Dg99 (https://dg99.run) is a trusted online gaming platform in Bangladesh. We understand how valuable your personal information is. This privacy policy sets out transparently what data we collect, why we collect it, how it is stored, and the circumstances in which it may be used.

This Privacy Policy applies to dg99's website, mobile app, and all digital services. By using our platform, you are considered to have accepted this Privacy Policy. If you disagree with any part of it, we kindly ask that you refrain from using our services.

We update this Privacy Policy as needed. If any major changes are made, you will be notified by email or via a notice on the platform. That's why it's important to keep a valid email address on your account.

2. What Data We Collect

Dg99 collects two types of information from you — data you provide directly and data collected automatically.

Information provided directly:

Automatically Collected Data:

• Device Information: IP address, browser type, operating system.
• Usage Data: Login time, gaming history, session duration.
• Cookies & Tracking: Cookies are used to enhance your experience on the site.
• Location Data: Approximate location, solely to verify access from permitted countries.

3. Purpose of Data Collection

Dg99 uses your information only for the purposes listed below. Your data is never used beyond those purposes:

4. Data Storage & Security Practices

At dg99, we have implemented the highest level of technical and organisational measures to protect your data. Our security infrastructure is built on the following layers:

• Transmission Security: All data transfers are secured with TLS 1.3 and 256-bit AES encryption.
• Server Security: Our servers are hosted in ISO 27001 certified data centers.
• Access Control: Only authorized staff can access your data — and only to the extent required.
• Two-Factor Authentication: Two-factor authentication is mandatory for access to internal systems.
• Regular Backups: Data is stored in secure backups, ensuring recovery in the event of any incident.
• Penetration Testing: Our systems are tested by external cybersecurity experts once every three months.

How long your data is retained depends on legal requirements. In general, even after account closure, certain data must be kept for up to 5 years under AML regulations. Beyond that, no data is retained without reason.

5. Data Sharing Policy

Dg99 never sells your data and generally does not share it with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the necessary details are shared with bKash, Nagad, or Rocket to complete transactions.
• Game Providers: Essential session data is shared to ensure a smooth gaming experience.
• Legal Authorities: We may be required to disclose information in compliance with court orders or government directives.
• Fraud Prevention Agencies: Information may be shared with regulatory authorities where money laundering or fraud is suspected.

Only the minimum necessary data is shared in each case. We have strict confidentiality agreements in place with all third parties.

6. Cookies & Tracking Technologies

Dg99 uses cookies on its website to enhance your browsing experience and analyse site performance. We use three types of cookies:

• Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme) — these can be turned off.
• Analytics Cookies: Used to understand site usage statistics — disabling these enables anonymous tracking only.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

7. Your Rights

As a dg99 member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@dg99.run:

Requests are typically responded to within 7 business days. Complex cases may take up to 30 days. Due to legal obligations, some data may not be fully erasable — in such cases, we will explain the reason.

8. Privacy of Minors

Dg99 strictly does not serve anyone under the age of 18. We never intentionally collect information from minors. If we discover that a minor has created an account, that account will be closed immediately and all associated data will be permanently deleted.

If you believe a child or minor is using a dg99 account, please report it to us at support@dg99.run.

9. Third-Party Links & Services

The dg99 platform does not link to any third-party websites. However, our payment partners (bKash, Nagad, Rocket) and game providers have their own privacy policies. Any data you share on their platforms is governed by their respective policies.

10. Policy Updates & Contact

Dg99 reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes via email or platform notification. Continued use of the platform after such changes constitutes acceptance of the revised policy.

For any privacy-related questions or concerns, please get in touch with us:

• Email: support@dg99.run
• Live Chat: Available on the website 24/7