dg99 FAQ — all your
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No. Under dg99's policy, only one account is allowed per mobile number and per person. Attempting to create multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. For more details, Terms & Conditions here.

login page Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Use that OTP to set a new password. If you run into any issues resetting your password, let our support team know via live chat.

KYC verification is mandatory to ensure the security and legitimacy of the dg99 platform. For large withdrawals, you may need to submit a copy of your National ID or passport. This protects your account from fraud and ensures faster payments.

Entering the wrong password too many times may temporarily lock your account. It usually unlocks automatically after 30 minutes. For a faster fix, email support@dg99.run or reach out via live chat.

After logging in, click the "Deposit" button. Select bKash, Nagad, Rocket, or Upay as your payment method. Enter the amount and follow the instructions to complete the payment via mobile banking. Your dg99 balance is typically credited within 1–3 minutes.

The minimum deposit is ৳200 and the maximum single deposit is ৳1,00,000. Limits may vary slightly depending on the payment method and account type. For more details, visit our Platform page here.

Your balance is usually updated within 1–5 minutes of making a deposit. If it takes longer than 10 minutes, contact live chat support with a screenshot of the transaction and the transaction ID. We'll resolve it promptly.

dg99 currently supports deposits via bKash, Nagad, Rocket, and Upay. For direct bank transfers or card payments, please contact our support team separately.

Log in and go to the "Withdrawal" option. Enter your bKash or Nagad number and specify the amount. Once the request is submitted, funds are typically transferred to your mobile banking account within 15–30 minutes.

Standard withdrawals are processed within 15 minutes to 2 hours. During peak hours or for larger amounts, it may take up to 24 hours. Completing KYC verification helps speed up the withdrawal process significantly.

The minimum withdrawal at dg99 is ৳300. The maximum daily withdrawal limit depends on your account's VIP level and verification status.

Common reasons a withdrawal may be rejected include:

• KYC verification not completed
• Bonus wagering requirements not met
• Mobile number mismatch
• Suspicious activity detected on the account

Contact our support team to find out the exact reason.

After registering at dg99, your first deposit automatically earns a 100% welcome bonus — up to ৳5,000. No promo code needed. The bonus is credited instantly with your deposit.

A wagering requirement is the condition to place a set amount in bets before withdrawing bonus funds. For example, if your bonus is ৳1,000 with a 10x wagering requirement, you'll need to wager ৳10,000 before the bonus can be withdrawn. Terms for all promotions Latest Promotions Full details are available on the page.

dg99 offers weekly cashback and reload bonuses to active members. These bonuses are generally credited to your account automatically. To see the latest offers, Promotions Page Check back regularly.

Join dg99's referral program and earn a bonus for every successful referral. Once your referred friend registers and makes their first deposit, the bonus is credited straight to your account. For more details, On the promotions page Find out here.

At dg99, you get:

• Sports Betting on cricket, football, tennis, and more
• Live Casino (Baccarat, Roulette, Blackjack)
• Slots (500+ games)
• Lottery & Keno
• Fishing Games & Arcade

View all games On the platform page Go.

Live betting, also known as in-play betting, means placing bets in real time while a match is in progress. On dg99, odds update every moment during cricket and football matches, giving quick decision-makers the chance to win big. To get started with live betting, log in and head to the Sports section.

Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — your stake will be refunded. For more details, Terms & Conditions Read it here.

To participate in dg99 lottery, On the lottery page Go. Choose your preferred lottery draw, buy your tickets, and wait for the results. If you win, your prize will be credited directly to your dg99 balance.

Yes, dg99 is a licensed and regulated online gaming platform. The site is secured with 256-bit SSL encryption. All transactions are encrypted and personal information is never shared with third parties. To learn more, Privacy Policy Read it here.

Go to Account Settings, then enable 2FA under the "Security" option. Activating OTP-based mobile verification makes unauthorized access to your account virtually impossible. We strongly recommend keeping it enabled.

No. dg99 does not sell or share your personal information with any third parties. Limited data may be used only for payment verification and legal compliance. To read the full policy, Privacy Policy Read it here.

download page Select the Android or iOS version. For Android, download the APK file directly and enable "Install from Unknown Sources". iOS users can install it via Safari.

If the APK won't install on Android, go to Settings > Security > enable "Unknown Sources". Make sure you have enough storage space. If the issue persists, restart your phone and try again, or contact support.

After logging into the dg99 app for the first time, go to app settings and enable "Biometric Login". From then on, you can access your account with just your fingerprint — fast and secure.